Sitemap Index 404 Error

#57547
  • Resolved Evan

    3 years, 10 months ago

    Rank Math free

    There appears to be an issue with my sitemap (sitemap_index.xml) as it consistently generates a 404 page. I have tried disabling all other plugins, flushing cache, saving permalinks, etc. Based on the number of issues other people are having, this seems like a Rank Math issue.

    What can I do to fix this issue?

    • This topic was modified 3 years, 10 months ago by Evan.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Alberto

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Evan

    3 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Evan

    3 years, 10 months ago

    Rank Math free

    It is also worth noting that I switched from Yoast to Rank Math. I’ve seen other people mention the same while also having sitemap issues. Could there be an issue with Yoast persisting a sitemap and/or other data somehow?

    Michael Davis

    3 years, 10 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I was able to check your site, you seem to have Rank math sitemap module disabled. Please head over to Rank math > Dashboard and enable the sitemap module then add your sitemaps to be excluded from caching. That should fix your issue.

    Please do not hesitate to let us know if you need our assistance with anything else.. Thank you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Sitemap Index 404 Error’ is closed to new replies.