Sitemap Errors

#50016
  • Resolved Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Hello, I am getting a sitemap error message from google search console.
    I tested it on xml-sitemaps.com
    How can I fix it?
    Errors

    Incorrect http header content-type: “text/html; charset=UTF-8” (expected: “application/xml”)

    Thank you very much in advance.
    Kind regards

Viewing 15 replies - 1 through 15 (of 15 total)
  • Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    It looks like your sitemap file is getting cached by W3 Total Cache, here is a screenshot:
    Screenshot

    Please head over to your caching settings and add an exclusion for the following sitemap pages:

    – page-sitemap.xml
    – product-sitemap.xml
    – product_cat-sitemap.xml
    – wpsisac_slider-category-sitemap.xml

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Hello, Thank you very much for your quick reply!
    Here is what I did: http://epvpimg.com/ExSFaab

    It seems like it worked for me.
    I have one other question:
    How can I remove those slashes in my xml files?:
    http://epvpimg.com/y0IReab

    Tyvm in advance!

    Kind Regards

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for the reply.

    I am glad that this fixed the issue. For the second part, please do the following:

    1. Head over to WordPress Dashboard > Settings > Permalinks

    Hit the save button once.

    2. Go to WordPress Dashboard > Rank Math > Sitemap Settings

    Hit the save button once.

    That should fix the issue.

    If it doesn’t, please do let us know so we can look at this further.

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Thank you. I have tried your solution. unfortunately it didn’t work for me.

    Thank you in advance.

    Alberto

    3 years, 11 months ago

    Rank Math business

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    I see you have logged in. Did you see anything wrong configurated?

    Thank you.

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I’ve logged in but I could not reproduce the slashes on the sitemap file.
    Could you please test this from an incognito window on your browser?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Hello,

    I don’t know how but there is only one slash left now in both page xml-sitemaps. Is it possible that these slashes are blanks for pages which are set on “private”? And are not published?

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    3 years, 11 months ago

    Rank Math free

    Hi,

    It is possible. You can try to draft the private post and see how it goes.

    Let us know as well so we can check this further.

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    Hello,

    It didn’t work. There is still one slash in the .com and .de domain pages xml sitemaps.

    Panagiotis Sotiriadis

    3 years, 11 months ago

    Rank Math free

    It is fixed. I have delted every page which was in the bin.

    Thank you.

    Todd

    3 years, 11 months ago

    Rank Math free

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘Sitemap Errors’ is closed to new replies.