sitemap Error 500

#268727
Viewing 15 replies - 1 through 15 (of 15 total)
  • Hello,

    Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.

    Could you please check whether you have any other plugin installed on your setup? Rank Math does not support forwarding pages using the query parameter. Also, if the plugin isn’t installed, try disabling the Rank Math plugin to see whether the problem persists.

    If we talk about the issue with the sitemap, Could you please flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/xXXhDt

    That should fix the issue related to sitemap.

    I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.

    Thank you.

    Thanks for the feedback
    it’s the same problem
    it has no relation with robots.txt
    a remark :
    In public_html I do not see the file sitemap_index.xml is normal?
    Thanks

    i have this message : An error occurred while trying to access your sitemap.

    Hello,

    When we try to access that sitemap via Googlebot we can see that it’s getting blocked and returning a 403 error.

    Please check your firewall to make sure that nothing is preventing the Googlebot from crawling that page.

    Don’t hesitate to get in touch if you have any other questions.

    there was a big problem with my host and it’s fixed you can try
    thank you

    Hello,

    It seems like your issue has been resolved. Please try to submit the sitemap_index.xml to the search console and see if it accepts the sitemap this time.

    If it doesn’t then please flush your sitemap cache. Navigate to Rank Math > Sitemap Settings and change the Links Per Sitemap as shown below:

    Click on Save Changes located at the bottom of the page. Once you’ve saved the settings, head over to your WordPress admin area and navigate to Settings > Permalinks.

    Simply hit the Save Changes button once even if you didn’t make any changes on the page.

    This will flush the permalinks setting.

    Let us know how it goes. Looking forward to helping you.

    No it doesn’t work:
    my site map is composed of three maps
    two paln pass but one plan shows failure:
    this is :
    you can see that it is composed of 3 pla
    the : https://qualitexpert-dz.com/page-sitemap.xml displays failure error http : 403

    Hello the problem exist thanks

    Hello,

    After further checking, the primary sitemap (sitemap_index.xml) is not mentioned in your robots.txt instead you mentioned the subsets of your sitemaps. Please refer to this screenshot: https://i.rankmath.com/9pogrC

    Please remove those sitemaps and only mention the primary sitemap. You can configure your robots.txt file with the help of Rank Math: https://rankmath.com/kb/how-to-edit-robots-txt-with-rank-math/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello
    Thanks for the feedback and thanks for the enlightenment
    I will redo my robots.txt
    I inform you that the problem of my sitemap is solved and I could send it in the GSc with success
    the problem I had was not only with the sitemap but also because of a CDN publisher that I don’t want to mention its name
    Thanks again

    Hello,

    We are glad that your issue related to the sitemap is resolved.

    Can you please confirm if you need any further assistance with this or we can close this ticket?

    Looking forward to hearing from you.

    Thanks.

    Hello
    always the sitemap
    it shows me the following

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <sitemapindex xmlns=”http://www.google.com/schemas/sitemap/0.84″&gt;
    <sitemap>
    <loc>http://qualitexpert-dz.com/sitemap35.xml</loc&gt;
    </sitemap>
    <sitemap>
    <loc>http://qualitexpert-dz.com/sitemap34121.xml</loc&gt;
    </sitemap>
    <sitemap>
    <loc>http://qualitexpert-dz.com/sitemap11373.xml</loc&gt;
    </sitemap>
    <sitemap>
    <loc>http://qualitexpert-dz.com/sitemap3.xml</loc&gt;
    </sitemap>

    Hello,

    I can check that your sitemap is working fine if you access it here https://qualitexpert-dz.com/?sitemap=1

    Please follow this guide to include the correct redirection rules in your .htaccess file and fix the issue: https://rankmath.com/kb/fix-sitemap-issues/#apache-error

    Let us know how that goes. Looking forward to your update.

    Thanks.

    Thank you, the problem is solved
    it was the index.php file
    I don’t know how it was modified
    Thanks

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘sitemap Error 500’ is closed to new replies.