Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Please got through this guide shown here: https://rankmath.com/kb/fix-sitemap-issues/#blank-page to try and fix the issue.
Once done, do the following to refresh your sitemap:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
That should fix the issue. Please let me know if that does not. We are here to assist.
Thanks for your quick response
But none of the options in the guide shows a solution for the screen that appears to me
Hello,
Is your sitemap generated by another plugin?
If you are using our plugin, please check the following:
1. Is the sitemap working fine in your browser? You can check that by going domain(.)com/sitemap_index.xml
If the sitemap is working fine, you can try validating it on this link: https://www.xml-sitemaps.com/validate-xml-sitemap.html
If the validation works, please move to the second point.
2. Have you verified the correct version of your website on Google? Please check if you have verified the www (or non-www) and https (or http) version of your website. If there is a mismatch, please fix that.
3. Finally, make sure you have cleared the cache and excluded Google bot from seeing a cached version of your sitemap.
If you have followed these and you are able to view your sitemap without any problem, then Rank Math is outputting your sitemap correctly and the error must be coming from Google. You can try and use a 3rd party sitemap plugin to confirm. Just make sure you have disabled the Sitemap module of Rank Math in WordPress Dashboard > Rank Math > Dashboard when using a 3rd party sitemap plugin.
If the other plugin works, please do let us know.
Thank you.
@Danial You ask me to verify if my sitemap works well in my browser?
I have opened this ticket precisely because my sitemap, which is generated by Rank Math, does not work well
I have mentioned this in my original message, I have even written the error that throws me, but I think my message has not been read.
How can I add a screenshot? maybe in this way it will be better understood
Hello,
Checking your sitemap indicates that it is either a blank or white page and it looks that the source code is empty.
This could suggest that there is a conflict between Rank Math and one of your installed plugins. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
If you have gone through this, do share us what you have found so we can look further.
Another scenario is that you have a static file with the same name as you sitemap file (sitemap_index.xml). You should FTP into your server and remove the file.
To add screenshots, you can add the link here or use the Sensitive Data section.
I hope this resolves your issue.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
