Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear your website cache, remove all the sitemaps from the Search Console and add sitemap_index.xml.
If the issue persists, please share the sitemap URL with us so we can check.
We look forward to helping you.
Hello,
After following your instructions, the problem got fixed after a couple of days. However, I never got back the traffic that I had before this situation, and just today, Google console is showing the same error again, and none of my posts are indexed again.
Here is the sitemap:
https://homemadepizzapro.com/sitemap_index.xml
Please let me know what to do and if you need anything from me; it’s been more than a week since I’ve lost all my traffic and the income generated from the affiliate sales.
Thanks,
Ana
This is the sitemap that is showing an error.
https://homemadepizzapro.com/post-sitemap.xml as
Unsupported file format
1 instance
Your Sitemap does not appear to be in a supported format. Please ensure it meets our Sitemap guidelines and resubmit.
Hello,
As you’ve created another ticket regarding the query with your PRO account, we will continue the conversation and debugging in that ticket and we’re closing this one.
PRO ticket link: https://support.rankmath.com/ticket/sitemap-211/?view=all
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
