Sitemap doesn’t show (blank page)

#327927
  • Resolved Zaragoza School House

    2 years, 3 months ago

    Rank Math free

    Hi there,

    We have just migrated our SEO plugin from Yoast to Rank Math but it seems that the sitemap isn’t working (a blank page shows up).
    We’ve tried to flush the sitemap cache as indicated here https://rankmath.com/kb/sitemap-404-error/, but the result is still the same.

    Can you please check it out to see if everything is alright?
    I have copied the sitemap URL in the Sensitive Data Box.

    I am looking forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Azib Yaqoob

    2 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.

    There might be some interference with the Rank Math output, it could be because of a static file with the same name as your sitemap file. If there’s any file on your server by that name, access your server via FTP and delete the file. It should resolve this issue.

    We hope that helps. Please don’t hesitate to contact us again if you need further assistance.

    Zaragoza School House

    2 years, 3 months ago

    Rank Math free

    Hi Azib,

    We’ve been looking for a file, but do not really know what we are looking for.

    My colleague recorded a video just so you can see what we see and hope it will help you help us: https://www.loom.com/share/02707d2811674a39ac2b56b631556b18

    Let me know if you need anything else.
    I am looking forward to hearing from you.

    Jaideep Asrani

    2 years, 3 months ago

    Hello,

    I can check that the issue is being caused by the Weglot plugin:

    Please get in touch with their support as they have already helped some users resolve the issue with the sitemap.

    Let us know if you need any other assistance.

    Thanks.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Sitemap doesn’t show (blank page)’ is closed to new replies.