Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
The error you are encountering on your sitemap page, because most likely there is a white spaces before the XML Sitemap’s source code.
Please follow this troubleshooting guide to fix that issue:
https://rankmath.com/kb/fix-sitemap-issues/#xml-text-declaration
Once done, please try clearing your browser cache and check if the issue is resolved for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello Team,
The solution offered by you ….it’s not working.
Kindly help us to solve this issue.
Thanks
Hello,
I logged into your site and tried to fix the issue but it seems the files are not editable using the WP File Manger plugin.
Can you please share the FTP/cPanel login credentials with us? So that we can investigate the issue further for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for sharing the login information, unfortunately, we can’t seem to connect to your FTP server.
Can you please verify so we can further debug the issue with your sitemap?
Looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
