sitemap couldn't fetch error and url's crawl anomaly - Support

Resolved Jewel Tom Mathew
4 years, 4 months ago

Rank Math free

i installed the rankmath plugin 3 days ago (its my first seo plugin). i am unable to submit sitemap in google search console. it shows couldn’t fetch error. i tried using url inspection tool and the page fetch shows as “N/A” for https://arivintejalakam.com/sitemap_index.xml.
I verified my domain using DNS method 2 days ago (i don’t know weather it matters).But still to verify that i added https://arivintejalakm.com as another property using url prefix method. i tried adding /sitemap_index.xml to that but that also didn’t work.
I also tried url inspection tool on my homepage address then the page fetch shows as “crawl anomaly”. i posted this issue in many forms and i got the reply “may be it’s due to bad robots.txt”. Then i tryed checking my sites robots.txt (https://arivintejalakam.com/robots.txt) with google’s robots.txt tester (https://www.google.com/webmasters/tools/robots-testing-tool?hl=en) . it shows robots.txt not found. but i can see the robots.txt at “see live robots.txt” in the same tool. More over i am unable to edit the robots.txt in rankmath. i have attached all the screenshots below, anyone please help

sitemap url inspection result
https://arivintejalakam.com/wp-content/uploads/2019/12/live-test.png

homepage url inspection result
https://arivintejalakam.com/wp-content/uploads/2019/12/homepage.png

robots.txt not found error
https://arivintejalakam.com/wp-content/uploads/2019/12/no-robots.txt.png

Unable to edit robots.txt
https://arivintejalakam.com/wp-content/uploads/2019/12/url-inspection.png

Viewing 5 replies - 1 through 5 (of 5 total)

Todd
4 years, 4 months ago

Rank Math free

Hi Jewel,

Assuming Google’s unable to fetch the Sitemap is a bug on their end. Please read here
https://support.google.com/webmasters/thread/3280971?hl=en

It’s happening with other SEO plugins as well.

The most prominent reason behind that seems to be the introduction of the Indexing API
https://rankmath.com/blog/google-indexing-api/

Google has plans to drop the use of Sitemaps and allow indexing API.

With that said, if your Sitemap is opening fine and online tools, such as the below one, shows no error, you should be fine
https://www.xml-sitemaps.com/validate-xml-sitemap.html

With that said, always submit only the index of the Sitemap, which looks like this
https://rankmath.com/sitemap_index.xml

Hope that clears the confusion.
Jewel Tom Mathew
4 years, 3 months ago

Rank Math free
so what should i do next, it has been almost 10 days google doesn’t even index my homepage. when i request for indexing a url it throws the error. “During live testing, indexing issues were detected with the URL”. what should i do ?? just wait or do something ??
my site have a decent seo score based on rank math’s seo analysis https://arivintejalakam.com/wp-content/uploads/2019/12/seo-score.png
- This reply was modified 4 years, 3 months ago by Jewel Tom Mathew.
Todd
4 years, 3 months ago

Rank Math free

Hi,

It seems your website was recently hacked or is still hacked:

You might want to get that checked.

That would explain why your website is not ranking for your own domain name.

Let us know if you need our assistance with anything else.

Vivek
4 years, 3 months ago

Rank Math free

Hello
Today i have installed rankmath on my website getting error of Crawl anomaly.

Todd
4 years, 3 months ago

Rank Math free

Hi Vivek,

Thanks a lot for your query and we are so sorry about the trouble this must have caused.

We might need to take a closer look at the settings. Please open a new ticket here and include your WP logins in the designated Sensitive Data section.
https://support.rankmath.com

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

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