Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share your website URL with us so we can further check it on our end?
Looking forward to helping you on this one.
do you need my website url
i add it to Sensitive Data
Hello,
I’ve checked your site using https://httpstatus.io, and it is returning a 503 status.
The 503 Service Temporarily Unavailable are server errors, so I would recommend getting in touch with your web host for this issue.
Once done, clear your website’s cache and validate the issue in your Google Search Console account.
I hope that helps.
Thank you.
it is disappointment that i send my problem for yours and wait all this time to solve it without any thing to do…my website doing will without any problem with the server.. and really before i contact yours i contact with my server support they give me some steps to do and there were not any issues wrong from them side..this problem happen after updating rank math so check again please
i need also to inform yours that i try to use the site https://httpstatus.io/ to check many other domains .. it give me error also..is this mean that all these site have 503 !!!
Hello,
Thank you for contacting Rank Math today, and we apologize for any inconvenience this may have caused.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Once done, clear your website cache and resubmit thesitemap_index.xml in the Search Console.
That should fix the issue.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hello sir..nice to hear again from yours after the last disappointment reply to slove my problems. thanks for your help ( Mr.Azib Yaqoob) and i need to till you what happen till now.
first without doing any change..i removed my sitemap from google search console.. after that i added it again.. after more than 10 hour it begin fetch sitemap_index.xml,, but when i login in my site map i found only categories of my website that successfully fetched.. after more time it began fetch post and pages. but still another error til now like the photo added. (Missing XML tag).
i check all my rank math setup issue… it appears that there are some errors i added the photo for each error. please help
Hello,
I tested the sitemap variations with a few other tools and indeed it seems like a false positive with httpstatus.io. While testing with other tools (like https://www.webfx.com/tools/http-status-tool/), I found that two variations are returning the 200 status. You can check the screenshot in the sensitive data section.
Except for the preferred variation (which should return only a 200 status), all the non-preferred variations of the website should redirect to the preferred variation and return a 301 + 200 status.
Please follow the steps in this link:
https://rankmath.com/kb/couldnt-fetch-error-google-search-console/#5-check-for-the-correct-version-of-the-sitemap and redirect to the correct variation.
You can also get in touch with your web host regarding this.
Once this is fixed, please clear your website’s cache and remove all the sitemaps from your Google Search Console account, and submit only the main sitemap: /sitemap_index.xml.
Further, give Google some time to crawl your website again and see if the issue gets fixed.
With that being said, I checked and was unable to find any URLs in the page-sitemap. Could you confirm if have pages that are indexable? If yes, please confirm if you’ve already followed the steps mentioned by my colleague: https://support.rankmath.com/ticket/sitemap-could-not-be-readgeneral-http-error/?view=all#post-325138
If not, please follow them and after clearing the website’s cache, check the page sitemap again and see if the URLs are added.
Let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
