Sitemap could not be read – HTTP Error: 403

#98206
Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    I have followed all the steps you mention above.

    Still Same Issue

    Hello,

    Your sitemap is working fine, can you please check again?

    Also, you can validate your sitemap here:
    https://www.xml-sitemaps.com/validate-xml-sitemap.html

    Looking forward to helping you. Thank you.

    ​​​​​​

    But still I can’t submit rankmath generated sitemap in google search console .
    I have tried simple sitemap
    My site*.sitemap.xml
    It can be submit and works.
    Moreover I am facing some other issue like duplicate or empty meta tags, missing meta description in tags
    By using rankMath plugin.
    I have done many changes according to rankMath knowledge base tutorials.

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Please check all RankMath settings and apply the best practices.

    Thank you.

    Hello,

    I have logged in to the website but it seems you didn’t give us admin access so I am not able to check every setting. Could you check it?

    Looking forward to help you.

    I have granted you Admin access. Please check now.

    Still waiting for reply

    Hello,

    Apologies for the late follow up.

    The access seems to have expired. Please update so we can look into this further.

    Looking forward to helping you. Thank you.

    ​​​​​​

    I have updated now.
    Please check and solve all issue in RankMath.
    Apply best SEO practices in RankMath

    Hello,

    Your access is redirecting to home. We are currently overwhelmed with tickets and we may not be able to access your site immediately you share the access. Please make it a bit longer if you want to look into it.

    I noted you are have cloudfare which may be caching your sitemap. Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘Sitemap could not be read – HTTP Error: 403’ is closed to new replies.