Sitemap could not be read General HTTP error

#39225
  • Resolved A O’Neill

    4 years, 1 month ago

    Rank Math free

    Hi

    I’ve noticed on Google Search Console that my sitemap is not being indexed properly.

    On the sitemaps page, I see: /sitemap_index.xml Status: Success

    When click on this, it says: Sitemap Index Processed Successfully

    Sitemaps read: /page-sitemap.xml Status: 1 error

    then message: Sitemap could not be read

    General HTTP error 1 instance

    HTTP Error: 404

    My wife gave this information on your FB page and was given the instruction to save Permalinks and save Sitemap in the Dashboard, and I have done this several times now and still getting the same error.

    Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Todd

    4 years, 1 month ago

    Rank Math free

    Hello,

    Thanks for getting in touch with us.

    Both the sitemaps are working fine.

    If you need a screencast for the same, please let us know.

    If you are seeing this in your Google Search Console:

    1. Please delete the sitemaps from the Google Search Console.
    ​
    ​2. Clear your website cache and add sitemap_index.xml and *-sitemap.xml to the exclusion list in your Cache plugin.
    ​
    ​3. Add sitemap_index.xml file again to your Google Search Console.
    ​
    ​That should do the trick.
    ​
    ​Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    A O’Neill

    4 years, 1 month ago

    Rank Math free

    Hi Todd

    Thanks for the speedy reply!

    In 2. Where do I find website cache and where is the exclusion list to add sitemap_index.xml and *-sitemap.xml?

    Apologies but not tech savvy at all!

    Thanks again

    Tony

    Michael Davis

    4 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I have checked your site and all sitemaps seem to be perfectly fine. You don’t seem to be using a caching plugin on site but you can check on your host to clear available cache.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Sitemap could not be read General HTTP error’ is closed to new replies.