Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The sitemap doesn’t be working for us (sitemap_index.xml) so we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Your permalinks structure are “/index.php/%year%/%monthnum%/%day%/%postname%/”? with theindex.php at the beginning?
It is likely the cause of your issue, please remove “/index.php” from the permalinks structure and resave the permalinks, then resubmit your sitemap on GSC and let us know.
Could you check it?
Looking forward to helping you. Thank you.
greating, i wrote to you for the site map couldn’t fetch and it was solved but now its nolonger fectch. please need guidence
Hello Rania,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Could you please ensure you have cleared your site cache and ensure you have set your sitemaps to be excluded from caching. Let us know if the issue persists.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
