Sitemap could not be read

#71548
  • Resolved Mona Store
    Rank Math free

    I recently changed from yoast SEO to Rank Math and when i try to upload the new sitemap search console just says “sitemap could not be read”. I can’t find a solution.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you share the sitemap URL in the Sensitive Data section? Are you using any cache plugin? If you are, could you add the following URLs as excluded pages?

    /(.*)sitemap(.*).xml
    /(.*)sitemap.xsl

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    Just to be sure, why are you using in your permalinks the https://website.com/index.php/… Did you put it intentionally?

    Also, if you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    I never edited the permalinks, since day one they’ve included the /index.php. I don’t know if that’s right or wrong, but that’s the way it was setup and I never touched it.

    Hello,

    I edited your sitemap exclusion rule to /(.*)sitemap(.*) and it seems to be now loading fine. Could you please attempt submitting your main sitemap on your GSC again and let us know.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Sitemap could not be read’ is closed to new replies.