Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Your sitemap seems to be cached, here is a screenshot: https://i.rankmath.com/b7ofB1
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
That should fix the issue. Please let me know if that does not. We are here to assist.
I followed all the instructions. I have disabled the cache plugins but it still doesn’t work properly
Hello,
In that case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry for the delay.
I’ve checked your site, and it seems like this issue is due to a plugin conflict. Could you please perform the conflict test by performing the steps outlined on the following help page: https://rankmath.com/kb/check-plugin-conflicts/
I hope that helps. Thank you, and looking forward to your update.
I’m trying with Health Check plug in, I disable all plug in but the site map still don’t work
Hello,
Your sitemap currently seems to load fine from my end, please check the screencast I have added in the sensitive section.
Could you please try loading your sitemap in a different browser or incognito tab?
Looking forward to helping you.
Hi! My site map loading en incognito tab. So it’s all ok? It’s working good?
Hello,
Thank you for keeping in touch.
It looks like it’s just a caching problem. I double-checked your sitemap page on my end and it’s working perfectly fine.
The link also returns 200 status code which is perfect and I tested it out in a Sitemap validator. Please check the updated screenshot in the Sensitive Data section.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Perfect! Thank you for the support
Hello,
We are glad that it is all working fine now.
If you need further help or with anything else, please open a new support ticket here so we can help.
We are always here for assistance.
