sitemap after host transfer

#50040
  • Resolved Brent
    Rank Math free

    Hi there, we have recently switched hosting providers, and our new blog post isn’t being picked up by the sitemap. It was working fine on the old host, with immediate updates to the site map, but it isn’t anymore. The blog was posted about a weekago and still hasn’t updated yet.

    Thanks for any help you can provide. 🙂

    • This topic was modified 4 years ago by Brent.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Brent
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis
    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    I believe that this is happening because CloudFlare is caching your sitemap.
    Could you please disable CF caching on your site and let us know if this will still be reproduced?

    Looking forward to helping you. Thank you.

    ​​​​​​

    Brent
    Rank Math free

    Hi there, thanks for the reply. We have disabled cloudflare, and have even contacted our host, and so far neither has helped update our sitemap. I even went back into the blog and updated it to see if it would refresh, and that didn’t work either. Any thoughts? Thanks!

    Hello,

    Thank you for contacting Rank Math today.

    I accessed your site and refreshed your sitemap and it updated after deactivating the WPRocket plugin. Your sitemap is currently up to date. I’d recommend adding your sitemap to exclusion list of WPRocket to keep it from caching.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘sitemap after host transfer’ is closed to new replies.