Sitemap 404 error

#39268
  • Resolved Seofoxx

    6 years, 1 month ago

    Rank Math free

    Hi, i already read that several users have 404 errors/probplems with the rank math sitemap. Right now i dont find any solution for me.
    Our sitemap creates a 404 error, after reseting (saving) the permalinks it works. Than, after 2,3 days the sitemap is not working again.
    I already add a rule to our caching plugin (cache enabler) that the sitemap is not cached. That doesnt help.
    So i wanted to ask if you have any idea to fix this error.
    The sitemap creates a 404 error right now and i didnt reset the permalinks this time.

    • This topic was modified 6 years, 1 month ago by Seofoxx.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Michael Davis

    6 years, 1 month ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    ​​​​​We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Seofoxx

    6 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd

    6 years ago

    Rank Math free

    Hi,

    I tried multiple times but can’t see the issue.

    The next time this issue results, please share the contents of you .htaccess file and ping us so we take a closer look.

    We look forward to helping you.

    Seofoxx

    6 years ago

    Rank Math free

    Hi, after (i think) arround 4 days the sitemap creates a 404 error (again)
    The page is hosted at a nginx server, so no htaccess file.

    What can we do, since this is a very strange behavior..
    once again, when refresh the wp permalinks, everything is fine again.

    Todd

    6 years ago

    Rank Math free

    Hi,

    Please go to WordPress Dashboard > Rank Math > Sitemap Settings.

    For Nginx specific servers, we have provided instructions there to get rid of the issue like the one you are facing.

    Seofoxx

    6 years ago

    Rank Math free

    This is already added by our hoster. so i dont think that it has something to do with the hoster/server

    Michael Davis

    6 years ago

    Rank Math free

    Hello,

    Thanks for the reply.

    I have just performed a CURL request for your sitemap file here https://onlinecurl.com/ and it looks like it is still getting cached.

    Could you please check if your host is still caching this file?

    Thank you.

    RankBot

    6 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Sitemap 404 error’ is closed to new replies.