sitemap

#383848
  • Resolved Hikaso Energetic Center

    2 years ago

    Rank Math free

    Hi

    I have this error when I try to access the sitemap.

    error on line 1 at column 8: XML declaration allowed only at the start of the document

    How can I fix It, there is not blank space in the function or config.php

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Anas

    2 years ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience caused.

    If there is no blank space in your wp-config.php or functions.php file then assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hikaso Energetic Center

    2 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    2 years ago

    Hello,

    I checked and figured out that the issue is being caused by the DesignThemes Core Features Plugin. Please get in touch with the support of the plugin and inform them about the issue. They will be able to help you resolve this.

    Let us know how that goes. Looking forward to your update.

    Thanks.

    Hikaso Energetic Center

    1 year, 12 months ago

    Rank Math free

    Could you tel me from wich folder is the sidemaps loading from thanks

    Hikaso Energetic Center

    1 year, 12 months ago

    Rank Math free

    When I use an other SEO pluging I don’t have any error when loading the sitemaps

    Jaideep Asrani

    1 year, 12 months ago

    Hello,

    Our plugin doesn’t create a physical sitemap file. The sitemaps are generated dynamically when you visit them. The plugin is conflicting with the sitemap of our plugin but it doesn’t mean that it will also conflict with other sitemap plugins.

    You will have to get in touch with the support of the DesignThemes Core Features Plugin to get the issue fixed.

    Hope this helps. Let us know if you need any other assistance.

    Thanks.

    Hikaso Energetic Center

    1 year, 12 months ago

    Rank Math free

    I already got in touch with support they fixed the problem, but the conflict between your plugin and theres still exist

    As you can’t give further fixing about it, the best way for me is to replace for an another SEO which work whit not conflict, that I found

    Jaideep Asrani

    1 year, 12 months ago

    Hello,

    If they have already fixed the issue then the sitemap should work fine. Can you please confirm if there is another conflict?

    Looking forward to helping you.

    Thanks.

    Hikaso Energetic Center

    1 year, 11 months ago

    Rank Math free

    no it’s not working

    Jeremy

    1 year, 11 months ago

    Hello,

    It seems that you already marked this ticket as “Resolved”. Do you still need our assistance regarding this issue?

    You mentioned that the support from the plugin “DesignThemes Core Features” manages to fix the issue but there are still issues happening. Could you please let us know if the issue is still related to the sitemap?

    Looking forward to helping you.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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