Site Map URL http vs https

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi Paka,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Is the ’ appended to the http version on purpose or accidental?

    You may want to verify the https version of your website as well and then try loading the sitemap in that.

    Have you tried that already?

    Thanks for the response! I do not have a http version of the website. It has always been https from creation so that’s why I don’t know why it’s showing: http://koloachurch.com/sitemap_index.xml. I don’t know where the ’ came from as all I did was copy and paste the error message from RankMath. It doesn’t show up when I just did the same thing above. In my Google Search Console it only shows the https version of my website.

    Any more help you can offer?

    I see that you folks are actively responding on Facebook. Should I direct my issue via that platform? As stated above my site was created as https and never http. Morever, Googele has verified my sitemap under https. I am just unable to use your search console feature to see any stats. I would really appreciate some help on this matter. Many thanks!

    Hello Paka,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Just wanted to follow up. Any new details for solving my issue above?

    Many thanks!

    Hi there,

    Apologies for the delay.

    It looks like this problem is related to your hosting. I can recommend that you get in touch with your host and seek their help in creating a .htaccess redirection from the http version to the secure version of your site.

    Let me know if you have additional questions. Thank you.

    Ok thanks. I’ve changed hosts and I’ll give it another try

    Hi there,

    Thanks for the follow up.

    Please let us know if we can help further.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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