Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Unfortunately, the login credentials you have provided is not working.
However, it seems like new tables are not getting created in the Database, or some old plugin has left an incorrect entry.
1. Please follow these steps to fix the issue:
https://rankmath.com/kb/fatal-error-after-1-0-49-update/
2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.
Here’s a video screencast:
https://i.rankmath.com/KStFug
Please clear all the cache, including the server, after following the above process, which should resolve the issue.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I am extremely sorry for the wrong credentials. Actually the credentials were right but i forgot to mention the site with issue. I have edited the sensitive data and provided the actual domain.
I followed the process and as of now, iam able to change the theme
Hello,
Let us know if you have resolved your issue. If you need more assistance with anything else, please do not hesitate to let us know.
Thank you
I fixed for one site, there are 3 more sites having the same issue. I have not yet changed the theme due to the repeated crash issue, which i am at least able to resolve by restoring the recent backup.
For the one i solved, i have explained to Bhanu, from RankMath. I am soon planning to move back to yoast after resolving the issue for these sites
Hello,
We are extremely sorry for this issue may have caused you.
For your other websites that are still getting the same issue, may I know if you have tried the troubleshooting we suggested to fix?
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
I followed the instructions from the forum and finally able to resolve the issue. This error was not only caused due to RankMath itself, a popular plugin _____ was deleting the RankMath database tables while running auto db optimization.
Thanks for the forum based support team as well as Bhanu, who helped me to resolve the issue with a series of emails until I solved the problem. That was really appreciating to have the support team which is not biased on what kind of service (paid or free) the consumer is using.
Once again thank you for the support.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
