Hello,
Thank you for bringing this to our attention and apologies for the inconvenience caused.
To confirm if it’s a bug or if it just a theme/plugin conflict, we would like you to perform a quick conflict check on your website using the instructions provided on the support link below:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know once you found the culprit so we can assist you further.
Cheers,
Hey Chris,
Thats what I did. There is nothing special about it. Nor errors, no flaws.
I could send you a copy of that page to do a test on a staging environment.
Hello,
Thank you for the update.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins for your staging site in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
If you can also share your website’s error logs, that would be helpful to find the root cause of this issue. You can get in touch with your web host for those.
Thank you, and we really look forward to helping you.
Hello,
Sorry for the delay. I put a link to the dashboard of the staging site into the private field.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing a staging site. Please also provide FTP access for this site so if anything happens when we test your Rank Math installation, we can revert it back to its previous state.
We are looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information.
I’ve tried installing Rank Math to your staging site, and it went through without any issues. You can check your staging site as Rank Math is already installed.
Do you happen to capture any error messages upon installing Rank Math on your site? You can also check with your web host for your website’s error logs so we can investigate this issue further.
I hope that helps. Thank you, and looking forward to your update.
Okay,
thanks a lot.
I walked through the site and find issues within the shop.
There are category links on the right sidebar that are not working.
I had the same issue with the products itself, it seems that this time this is not the case. Please try.
So how did you do that? Did you import the Yoast and Redirection Data?
Best regards,
Ralf
Hello,
Thank you for the update, and apologies for the delay.
I’ve skipped the import process in the setup wizard and imported them manually when Rank Math is already installed. You can import it in Rank Math > Status & Tools > Import & Export option.
However, we have replicated the issue about the categories on your shop page. To further investigate, could you please confirm how are you adding those to your site? Are you using any plugin or your theme is adding that?
I hope that helps. Thank you, and looking forward to your update.
Hello,
thank you!
The menu comes from the shop plugin wpeasycart into a widget of them in the sidebar.
It is administered directly within the shop module.
There are a few options to repair permalinks, but I tried them all, and they didn’t help.
Hello,
Thank you for that information.
I’ve tried checking again your staging site, but it seems it’s already working fine. The category pages are already redirecting. Could you please check on your end?
Please try clearing your browser and website’s cache as well to see the changes.
Looking forward to your update.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
