Hello,
I apologize for the inconvenience you are facing with the Site Analytics tabs in Rank Math. Thank you for sharing the screenshot and video demonstrating the issue.
Based on the information provided, it seems like there might be a display issue with the Site Analytics tabs in Rank Math. To resolve this, I recommend clearing your browser cache and cookies to ensure that you are loading the latest data correctly.
If the issue persists after clearing the cache, please try accessing Rank Math from a different browser or an incognito/private window to see if the problem is browser-related.
If the problem continues to persist, please assign this ticket to our human support team by clicking on the available buttons so that they can investigate further and provide you with a solution.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Closing spiel:
If you have any more questions or need further assistance, feel free to let us know.
Sources:
Understanding Rank Math’s Meta Box Appearing in Single Posts & Pages
Advanced Tab in Rank Math SEO’s Meta Box
General Tab in Meta Box of Rank Math SEO Plugin
Making the Most of the Analytics in Rank Math
I need a specific answer.
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
Can you please confirm if you are using the latest Rank Math SEO FREE : https://rankmath.com/changelog/
Once they are updated to the latest version, please try the following steps:
1 . “Purge Analytics Cache” by clicking on the “Clear Cache” button to clear analytics cache to re-calculate all the stats again.
The option to do this is under WordPress > Rank Math SEO > Status and Tools > Database Tools
2 . Then scroll down on the same page to “Rebuild Index for Analytics” and click on the “Rebuild Index” button
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
according to my plugins list:
I see the free one is Version 1.0.213
while the PRO one is Version 3.0.56 which is new.
https://paste.pics/QHWVL
and I don’t find the update button there which meaning that the both are updated.
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We really look forward to helping you.
Thank you.
The pro account credentials with the owner of the online store, and I’m a developer in his team
so I created this free account to ask the support about any issues might happen to me when using Rank Math.
Hello,
Please share the email account associated with the PRO account in the sensitive data section. You can do that by editing the first post on this ticket. This is a secure section that only our support staff can access.
Regarding the score shown on the Site Analytics tab, we can see from the video that it works correctly.
At the 48 seconds, when you selected to see only posts/page with ‘No data’, you’ll notice the post/pages shown have no SEO score.
Also, at the 51 seconds, you then selected to see posts/pages with ‘Good Score’ and those were shown.
You’ll observe the same at the 54th second for posts/pages with ‘Fair Score’.
However, you’ll notice that when all the tabs are selected, you may not see some score on the first page. You’ll then have to scroll down and check the next page.
Hope this clarifies the issue and do let us know if you have further questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
