Hi Immanuel,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
Can you please disable both Rank Math and your page builder theme/plugin.
Then, enable them once again. If that doesn’t work, please reinstall Rank Math.
If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, I had done a rollback of RankMath and everything worked again. Than I had disabled the automatic update however for whatever reason the automatic update did run again and I am again having the issue.
i have added your user ID so that you could check. Again with he role back of RankMath it was all working again but with the new release it does not .
Your help is much appreciated.
Hi Immanuel,
You have not added a password in the sensitive data section. I tried password reset but I am not getting any email about that on s******@r***********
You can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, ok. thank you. I have now generated a different login.
The plugin you suggested didn’t work (probably because I have a multisite).
Nevertheless. with the new user name an PW you should be able to login.
As I said a rollback would fix it … but I think the new releases should work as well?
Hello,
With the access you provided in the Sensitive Data Section, I couldn’t deactivate the Rank Math plugin. Please give us admin access so we could deactivate the Rank Math plugin and install the Health Check plugin to troubleshoot the issue. Also, please add a link to the page where you see the issue.
Looking forward to helping you. Thank you.
Sorry about the hassle. I have now granted you super user admin (multisite)
here is a typical page.
https://immi.de
It’s a pitty I cannot attach a screenshot to show you what I mean.
Hi there,
Thank you for the reply.
We are checking this issue and we will be in touch in a short while.
To share any image attachments, please use this platform https://snipboard.io/ and send the link on your next reply.
Thank you.
Hello,
We were able to reproduce the error and have logged it.
Please allow us some time to test and release a fix.
It should be added to the plugin in a few week’s time.
You can keep an eye on the changelog and we will be mentioning this error when fixed.
We seek your patience and understanding in this matter.
In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
That’s fine .. is it ok for me to do a rollback again and wait for your update before I then update it again?
Hi Immanuel,
Absolutely.
Be sure to keep the auto-update disabled until you see the issue fixed in our changelog:
https://rankmath.com/changelog/
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
