Hello,
Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.
We would like to debug the issue further but we can’t seem to connect to your FTP server. We have followed the exact format you showed on your screenshot (Filezilla) but we can’t connect to your server. Can you please verify that?
Meanwhile, please check with your web host if the ModSecurity (ModSec) feature is enabled on your server as it is possible that it is blocking the connection of your website to your Rank Math account. If yes, please disable it or whitelist Rank Math and see if that fixes the issue.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I can’t see the ModSecurity (ModSec) on my cPanel, but I will ask my hosting provider. If activated, I will ask them to disable it shortly so I can try or add Rank Math to the whitelist. Also, how can they whitelist Rank Math? (Just in case they don’t know)
Will this information help? > https://rankmath.com/kb/whitelist-rank-math-in-cloudflare/
FYI
My hosting provider will also log in and try to identify the issue, also they will try to add the rule to ModSec.
Hello,
My hosting provider solved the problem. Something in the .htaccess is blocking the activation process. They have changed the file to .htaccess1 and disabled it, and the activation went through. But they don’t know what it is. I’m adding the file to the sensitive information section. Can you check?
Hello,
This code you removed from your .htaccess is a hotlinking prevention system, and we are not totally sure why it is causing this issue but we are happy this has been resolved. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
