Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Don’t have FTP but have added login info to the ticket.
Hello,
Thanks for getting back and sharing the details.
I checked and every field is filled in the schema correctly. There is no issue with your product schema. It seems like Google has not seen the new data yet. You will have to wait for Google to re-crawl your site and index the new info.
There is nothing you or we can do. It’s completely up to Google.
Let us know if you need any further assistance.
Hello,
We really regret the trouble you’re facing.
I tested the product page on Google’s Rich Results Testing tool, and I found some warnings like missing aggregateRating. Although I was able to find the rating values in the website’s source.
Please clear your website’s cache and give Google some time to recrawl your website to reflect the changes.
You may follow this guide to clear your website’s cache:
https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/
Hope this helps.
Thanks.
Though i had cleared all cache 2 days back, i Will wait for 10-15 days and then update this ticket.
Hello,
Thanks for your reply.
Sure and please let us know how that goes.
In the meantime, if you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
