shorted me on credits

#404967
  • Resolved Kreg

    1 year, 10 months ago

    Rank Math free
    Content AI Starter

    I ordered 50 credits. So why did I receive only 34? I was working on a client’s posts updating them from their Yoast rankings to a good RankMath ranking when I ran out of credits. I ordered while working on the page 50 credits and it is only displaying 34. WTH?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy

    1 year, 10 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please head over to your rankmath.com Account > Website or visit this URL: https://rankmath.com/my-account/websites/?

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:
    credits

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.
    disconnect account
    connect account

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    cotnent ai

    Let us know how that goes. Looking forward to helping you.

    Kreg

    1 year, 10 months ago

    Rank Math free
    Content AI Starter

    I am still short 16 credits over what I paid for. I am re-ordering because I am out. I expect those credits to be sent to me.

    Kreg

    1 year, 10 months ago

    Rank Math free
    Content AI Starter

    Could some of those credits have been sent to https://goldcoastflood.com? I would not think that dividing a credit order would be a very good thing for me or RankMath.

    Jaideep Asrani

    1 year, 10 months ago

    Hello,

    What we see in our system is that this account has used 72 credits at the moment from the 105 credits assigned to your account and those can be from when the website was connected to a different account or subscription.

    We had to implement this system to protect ourselves but we’ve gone ahead and added 16 additional credits to your account to mitigate this issue.

    And you can use the credits on all the websites that are connected to your account. However, the option to set a limit of how many credits can be used on a site is only available in the Business and Agency subscription.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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