Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins for admin and shop manager in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Can you give me an email address in order to create temporary accounts with the following plugin https://wordpress.org/plugins/temporary-login-without-password/
Hello,
You can use s******@r*********** to create the temporary login link. Please make sure to share the login links here in the sensitive data section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I created a temp admin account with this email but i cannot use the same email for a shop manager account at the same time. Can you give a second one? Or when you finish your tasks with admin account tell me to change it to shop manager
Hello,
Please use t***@r*********** to create a Shop Manager login link and share that here in the sensitive data section.
Looking forward to your update.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
When we tried to access the route used to update the metadata logged in as the shop manager we were greeted with the following screen:
This indicates that the user in question doesn’t have access to the route and you need to whitelist this for all users.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
If i understand correctly by your answer you have problem connecting to the site, more specifically to the product page using the Shop Manager Temp Account? I just tried to connect with that link and it works just fine.
can you give more info about what you tried to do and you got that error?
Hello,
Sorry for not being clear enough lat time.
We can access the website just fine but when the plugin tries to update the metadata that is not working for that user we call a route that is throwing that error.
The route in questions is the following: https://yourdomain.com/wp-json/rankmath/v1/updateMeta?_locale=user
You need to make sure that all users on your installation have access to this route otherwise the update won’t work.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Thank you for your help, i add the route to whitelist and now works just fine!
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
