Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please share the affected URL with us so we can further check it on our end?
Looking forward to helping you.
https://www.thetimesgh.com/champions-league-robert-lewandowski-shines-as-bayern-trashed-salzburg-7-1/
And many others on my website. Yesterday it affected all my posts and I changed the template today to see whether it will work, When I change the template, it worked for 10 mins and has started again. 100% of my traffic comes from Facebook so if it happens like this then my website will not be important anymore. I just started Blogging so please help me
Hello,
I checked your post with the Facebook Sharing Debugger and the link preview is showing the correct image:
Please clear the cache of your site and check again.
Let us know how that goes. Looking forward to your update.
Thanks.
Please this is the image that I set on rank math plugin that when I publish an article without a featured image then this should be used but I have set the required image yet still this is showing. I don’t know why.
Hello,
I can check that the resolution of your featured image is very low. The recommended resolution is 1200x630px. Please set an image with the recommended resolution as your featured image and the issue should be resolved after that.
Let us know how that goes. Looking forward to your update.
Thanks.
Please check the resolution of the image now yet it’s showing the image that I set on rank math plugin. It’s there anything hidden anywhere please. Because If it happens like this, my traffic will reduce.
Please still the issue is not solved. Can you please check for me Maybe there might be a hidden problem somewhere
Hello,
I have checked the featured image on your post – https://www.thetimesgh.com/champions-league-robert-lewandowski-shines-as-bayern-trashed-salzburg-7-1/ and its resolution is 1200 px x 1200 px.
Please note that you should set a featured image of resolution 1200 px x 630 px if you want it to appear correctly on Facebook.
Could you please resize your featured image with the correct resolution and then check if the featured image is being displayed on Facebook?
Hope this helps.
Looking forward to helping you.
Thank you.
Please, I set it 1200px × 630px.
I used online resizer to do it.
Please at first even if the image isn’t 1200 ×630 , it worked for long time because when the image is incorrect, it will give me a signal that I should change the image but now every image size is not working at all please.
Hello,
Sorry, but the image is still in box ratio which most social media doesn’t recommend like Facebook. Please refer to my my screenshot below:
Please ensure that you are using the recommended size as instructed by my colleague, after you have uploaded the new image, please clear your website and browser cache and check again.
Let us know how that goes. Looking forward to helping you.
Hi please I think there is a problem hidden somewhere. When I change my theme, it works for 10mins and after that it stopped, I also tried another theme and it also worked for the some minutes and stopped again.
Even the image you told me to resize, I didn’t but when I changed the template, it was able to upload to Facebook without any complications.
You know I can’t be changing templates like that to publish a post and share to Facebook. Now I have settled on a theme and at the beginning it was working but now not working anymore. I need help please.
Hello,
It seems that this may be a heavy caching issue. Could you please contact your hosting provider and ask if there are other caching services that might be still caching your website?
Let us know how that goes. Looking forward to helping you on this one.
