Setup Message: Sorry, you are not allowed to access this page.

#18470
  • Resolved Support
    Rank Math free

    Hi guys,

    Downloaded the plugin, activated and clicked settings and/or setup wizard, and get taken to a page “wp-admin/admin.php?page=rank-math-wizard” with message Sorry, you are not allowed to access this page.

    Have created an account, and logged in.

    Have deleted the plugin and reloaded it twice – same issue

    What have I missed in the set up?

    Thanks

    • This topic was modified 4 years, 5 months ago by Support.
Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    ​​​​​​We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Added to sensitive area

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thanks for getting back to us.

    You forgot to share the site URL on the sensitive data section.

    Please share this info so that we can check this issue for you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    I am afraid that I could not reproduce these errors when I logged in. I was able to perform the basic steps on the setup wizard and you can now login and run the setup wizard again to configure the rest of the settings.
    Rank Math is currently deactivated as it was so that you can switch from Yoast when ready.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Thank you,

    Yes, seemed to eventually kick in and allow access.

    All good now

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Setup Message: Sorry, you are not allowed to access this page.’ is closed to new replies.