Settings Panel Unaccessible

#11574
  • Resolved Bernard K.
    free

    Hello guys,

    I can’t put RankMath to work properly on a new website. I can’t reach settings panel due to a “permissions” issue. I also can’t see the ankMath panel inside the post and page pages, at the bottom.

    I have tested all the plugins and this is not the issue. Also I have included the code “add_action…” in the Functions theme file.

    Can you help me to solve this issue, please?

    Thank you very much.

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share some details about the “permissions” issue you mentioned? Do you see any error message? Are the Rank Math admin pages missing completely in the admin area of your site?
    ​​​​​​​
    We may also need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 1 replies (of 1 total)

You must be logged in to reply to this ticket.