Setting Option Missing on site

#177885
  • Resolved Manuel Wolff

    3 years ago

    Rank Math free

    Greetings. I have 5 sites using Rank Math. Normally the sidebar shows 4 options (allgemein – erweitert – schema -social .. i guess in english it would be general – special …) – but on one site, the “erweitert” (the suitcase) is missing – how come?

    See screenshots:

    screenshot 1

    screenshot 2

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    3 years ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    The screenshots you have shared seem not related to the options you are mentioning on the Rank Math sidebar. Are you using a page builder for that site? You can also record a video screencast using a tool like Loom showing the issue and edit the first post on this ticket in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Thank you, and looking forward to your update.

    Manuel Wolff

    3 years ago

    Rank Math free

    I’m not sure, why the screenshots don’t show. May I try again?

    Anas

    3 years ago

    Rank Math business

    Hello,

    The screenshots you shared are not related to the Rank Math options displayed in the menu.

    Please note that some options are only available when you enable Advanced Mode in Rank Math dashboard:
    advanced mode

    You will then get advanced modules/options that you can enable/disable from the Rank Math dashboard.

    I hope this helps. Looking forward to helping you

    Manuel Wolff

    3 years ago

    Rank Math free

    Hiya!

    I don’t know what happened and what changed in the settings, but now the rank math sidebar is showing the missing options again.

    Jaideep Asrani

    3 years ago

    Hello,

    Thanks for getting back.

    We are glad that your issue is resolved. The options that were missing, are only available in the Advanced Mode of Rank Math. You must have enabled it and that’s why the options are available again.

    Let us know if you need any further assistance.

    Thank You.

    RankBot

    2 years, 12 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Setting Option Missing on site’ is closed to new replies.