set up wizzard, not allow to view page

  • Resolved Gaetan

    Cannot get Rank math to run the wizzard: gives me you are not allowed to view this page etc. Have de activated and re activated the plugin, still not working. Please help, thanks

    Greetings
    Gaetan

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    Thank you for contacting the support and sorry for the issue you are facing there.

    Can you please follow the link I added in the Sensitive section and connect your Rank Math’s account again?

    Hope that helps.

    Sorry does not work.

    I have deactivated all plugins, then re-activated RankMath. If i network-activate i get the welcome to RankMath message with: you have succesfully activated RankMath but set-uo wizzard results in not allowed to view this page. Same when not network activated but activated at site level, then i dont get the welcome message but the options menu and set-up wizzard results in not allowed to view page.

    De-activated license and reactivated it.

    Same story

    Help!

    Hello,

    It seems like you are running a WordPress multi-site.

    We have identified the issue and a fix will be released in this week:
    https://rankmath.com/changelog/#known-issues

    We seek your patience and understanding in this matter.

    In the meantime, if you need any further assistance, please let us know.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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