Hello,
I apologize for the inconvenience you are experiencing with the Rank Math plugin causing a server 500 error on your WordPress site when trying to update your homepage with Elementor Pro.
Based on the issue you described, it seems like there might be a conflict between Rank Math and Elementor Pro causing the server 500 error. To resolve this, please follow these steps:
-
Plugin Conflict Resolution:
- Deactivate Rank Math and try updating your homepage with Elementor Pro. If the update is successful, then there might be a conflict between Rank Math and Elementor Pro.
- You can also check for any conflicting plugins by following this guide: Plugin/Theme Conflict With Rank Math.
-
Update Rank Math:
- Ensure you are using the latest version of Rank Math. If not, update to the latest version as it may contain bug fixes that could resolve the issue.
If the issue persists after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention. We appreciate your cooperation in resolving this matter promptly.
Kind regards.
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How to Fix the Briefly Unavailable for Scheduled Maintenance Error in WordPress » Rank Math
Hello,
Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us? Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
