%sep% not working all titles have not separators

#49175
Viewing 12 replies - 1 through 12 (of 12 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please share a screen recording of the steps that you are taking so that when editing the post and the result so that we can help further?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Roger
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting Rank Math today.

    This would seem like a conflict with one of your recently installed or updated plugins.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Roger
    Rank Math free

    It seems to be a problem with my theme as when I enabled troubleshooting mode it disabled the theme and everything works. It does only affect pages though posts are fine.

    Roger
    Rank Math free

    It actually only effects pages using the Sections layout and not a straight page.

    Theme is https://bizbudding.com/product-category/themes/

    Hello,

    Thanks for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Roger
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi Roger,

    The logins are not working.

    But from the sounds of it, most likely something to do with the theme. The meta box in the Classic Editor doesn’t look normal. This is how it usually looks:
    null

    They may have an API to allow custom fields to be scored live but it’s not something we’ve looked into prior

    We have added API access to the content analysis in the Rank Math plugin to make content from page builder plugins readable by Rank Math.

    You would need to contact the developer of the plugin you mentioned by showing the following link:
    https://rankmath.com/kb/content-analysis-api/

    Many known companies have already added the compatibility, as it takes a few hours:
    https://rankmath.com/compatibility/themify-builder/
    https://rankmath.com/compatibility/page-builder-framework/
    https://rankmath.com/compatibility/flothemes/

    I hope that helps. Please let us know if there’s anything else you need our assistance with. More than happy to help.

    Thank you.

    Roger
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi Roger,

    My assumption was correct.

    It is working perfectly fine when only Rank Math is enabled:
    null

    When we enable the Mai Theme Engine plugin, the Rank Math plugin breaks.

    This is the error in the console:
    null

    Please talk to your theme/plugin provider and ask them to look into this.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Roger
    Rank Math free

    Ok thanks for the info, Can I just confirm then.

    If I want to change the Site Title i can disable the Theme plugin make the change and enable again?

    Hello,

    Thank you for contacting Rank Math today.

    Yes you could since the data will be saved properly to the database and should display normally.

    Looking forward to helping you. Thank you.

    ​​​​​​

Viewing 12 replies - 1 through 12 (of 12 total)

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