Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Have you checked your homepage settings? Is the desktop preview updated? Could you please share your site URL and a screenshot of the preview from your end so we can test and compare.
It would also be nice to confirm if the cause is a conflict with one of the plugins or the theme you are using assuming you are using the latest version of all the plugins and the themes (please update if not yet). To determine that, you can follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
This is the second time to type this reply. The first time was deleted when I submitted the domain name.
I installed the Health Check plugin and followed the instructions you linked to. The problem exists with nothing active but RankMath and the Health Check plugin. The issue is not with a plugin or theme.
You’ve asked some vague questions. Have I checked my Homepage settings? What homepage settings are you asking about? You asked if the desktop preview is updated. I presume you are talking about the snippet on the homepage edit screen. That is the only “desktop preview” that I can find. The snippet is updating.
I took a screenshot of the mobile preview but I can find a way to attach it to this ticket. The IMG at the top of this text box loads a box to type in a URL, not a local path. I also took a screenshot of the snippet.
I can tell you that the GDPR notice that you’ll see if you go to https://thetechiesenior.com on a phone is not the same one you would see on the SEO Analysis page. You will see a green box at the top of the page with white text and four orange buttons. That is as it should be. The preview that persists in SEO Analysis is a white box full of text that covers the entire front page in the mobile preview. As I said in my original ticket, that white full page GDPR notice is from a plugin that is no longer used and is not even installed on my website. The GDPR notice shown in the RankMath SEO Analysis is not a page or a post.
I want to trust RankMath but it concerns me that the SEO Analysis page will not update that preview, even after cache purges, browser caches being emptied, the SEO Analysis data being purged from Status & Tools > Database Tools. All of these things have been done multiple times, yet that image persists as if it is part of RankMath itself.
Hello,
You can use https://imgbb.com/ for your images then share the image URL in the sensitive section.
I have tested your site from our end and I am also having the old preview as you can see in the attached screenshot.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Allow me to consult with the dev team and will get back to you.
Looking forward to helping you. Thank you.
Hello Tom,
I have been informed that we use an external script for that and they usually update screenshots after a week. Please give it sometime then test again.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
