Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
1. Yeah, it seems like an error on our end. I have notified the developers and it should be fixed in one of the upcoming updates.
2. Can you please give us link of the product where the different score is shown?
Looking forward to helping you. Thank you.
Hi Sanchi,
2. While trying to edit, I am taken to a 404 page.
I can go to the edit screen by clicking on “backend editor” in WPBakery.
When I am there, I can see the score as 68. It is consistent on multiple refreshes.
Let me know how we can replicate the different score issue. If it is happening on your end and for this post/product only – I think there might be some issue with it. Please delete the product and create a fresh one from the data.
Let me know how it goes.
Hello Rankmath
I have created a video showing the issue and how to reproduce the same. Is there a way I can attach it or an email address to send to?
The error can be reproduced by logging into the adming from the details shared earlier and then searching the product. If I can share the video it would be more clear. Regards.
Hi Sanchit,
Please upload the video to Google Drive and then share the link in the sensitive data section.
We look forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello
I have added the link. If you still get 404 error please try in a different browser. I also added keyword to another product (on main website) and still getting same error.
The score keeps on changing even though nothing is changed. Regards.
Hello,
I see the issue on your site but I couldn’t reproduce it on my setup.
It looks like there is a conflict with one of the plugins or the theme you are using that is breaking the content analysis logic on the page. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting. Please let us know if you find anything.
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Rankmath
Please find the new video link attached in the private info section. As you can check default theme is activated and only 2 plugins woocommerce and rankmath are activated still there is issue.
1.) Please confirm if you are able to reproduce the issue at your end because I am able to reproduce on both firefox and chrome?
2.) Does the change in score also affect seo in any way or just that with wrong score it would provide wrong reference?
Hello,
No, the change in score will not affect the site SEO in anyway.
I am trying to reproduce this issue on my setup but I couldn’t. Can you add your site’s FTP access in the Sensitive Data Section so we could check the issue by editing some files?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Rankmath
Ftp details have been added. Please check. Meanwhile shall I continue updating SEO for My products on main website while the score fluctuates since you have mentioned it wont affect seo? Regards.
Hi Sanchit,
Thank you for getting back to us.
Yes you can continue to optimize your posts as this does not affect your SEO in any way.
We will be in touch as soon as we are done with our investigation 🙂
Thank you.
Hi,
I am not able to access via FTP. Getting a “server has hung up” issue when I try.
Please share the correct logins so we can swiftly reply.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
