Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please make sure your analytics account is correctly connected to the Rank Math account.
Please follow this guide for the same: https://rankmath.com/kb/connect-your-google-account/
Once connected, let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics and SEO Performance page.
I hope this helps. Looking forward to helping you.
Hello , i follow your instruction but still have no data.
Hello,
Thank you for the update.
In this case, we might need to take a closer look at your website. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Done, i change the sensitiv data info
Hello,
Thank you for keeping in touch with us.
I was able to log in to your website admin but I can’t seem to navigate to the Rank Math settings and other admin pages. Please elevate the access to admin-level so that we can check this further.
We are looking forward to helping you.
Done, for some reason the role of the account changed to Subscriber instant of admin
Hello,
Thank you for that information, and apologies for the delay.
We have already replicated this issue on your site and raised this to our dev team for further investigation. We will get back to you shortly.
Meanwhile, could you please share with us a screenshot of your organic traffic from the last 30 days from your Google Search Console account? You can use a tool like this and add the link in the sensitive data section.
We really appreciate your kind patience regarding this matter.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
Upon manually triggering the data fetch action to run on your website the data started to come in and you can see the values on your SEO Performance tab now.
This data should also be updated every 7 days as per usual with a Free subscription.
Don’t hesitate to get in touch if you have any other questions.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
