I’ve done some more troubleshooting and it appears to be affecting pages with a schema type of Service
Still troubleshooting. I’ve rolled back to two previous versions, manually installed the newest version, cleared options in Status & Tools > Database Tools. No change in the original issue which is when I use the Elementor + RankMath SEO edit snippet too, the changes do not save. I’ve confirmed this on several pages.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Can you please confirm if you have followed everything from this guide already? https://rankmath.com/kb/meta-data-not-saving/
If you already did and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have also confirmed the SEO meta changes I make using the Gutenberg edit/block save. The issue is only happening when trying to use RankMath via the Elementor integration. There are no errors when I save the information. But when I go in and look at it again, the changes are reverted back to the original. The scores also do not update on the dashboard when changes are made via Elementor + RM.
Hello,
We’ve checked some of your pages and we can see the meta data is getting saved properly even on Elementor. Please check the screencast in the sensitive data section for your reference.
However, if you’re facing this issue on a sepcific page then you can share the affected page URL with us. You can also share a screencast of the issue you’re facing by using a tool like https://loom.com so that we can check this further for you.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have submitted the recording as you requested in the sensitive information. It appears to save but it does NOT actually save. You will see this in the recording on several pages.
Hello,
We’ve checked your website again and found that the Rank Math REST API is getting blocked by your Cloudflare. Please check the screenshots in the sensitive data section for your reference.
In order to resolve this issue, you can get in touch with your hosting provider and ask them to whitelist the following Rest API:
/wp-json/rankmath/v1/updateMeta
Let us know how it goes. Looking forward to helping you.
Thank you.
Thank you. My host was unable to locate the rule associated with the RankMath error to whitelabel it. The rule I provided didn’t seem to help them much either. I’ve disabled CloudFlare from my Host and that seems to have resolved the issue for the time being.
Hello,
Thank you for getting back to us.
Since the issue is stemming from Cloudflare, you can follow this guide to whitelist Rank Math in Cloudflare: https://rankmath.com/kb/whitelist-rank-math-in-cloudflare/
We hope this helps.
