Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello, i provided a on-time login link in the sensitive data section before, is that not enough? thanks
Hello,
I logged into your website’s admin area and I found that the updateMeta route is getting blocked on your website. Please have a look at the screenshot in the sensitive data section of this ticket.
Please whitelist the below route and see if that fixes the issue:
/wp-json/rankmath/v1/updateMeta
For more details, please refer to this guide:
https://rankmath.com/kb/meta-data-not-saving/#num-4-blocked-access-to-the-file
Let us know how that goes.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
thank you for this I will try it. also, please see my update in the sensitive data section
Hello this seems to be making a different, I will check again tomorrow. Can you please confirm that you can action the request in the ‘sensitive data’ section? Thanks
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’re sorry for the unfortunate delay.
Hello this seems to be making a different, I will check again tomorrow.
Sure, please let us know how that goes.
For your message in the sensitive data section, we’ve moved the text from your original post to the sensitive data section.
Hope that helps.
Thank you.
That’s great, thank you! All seems to now be working, I’ve now been able to correct this page at last! https://wellthatsinteresting.tech/technologies-with-purpose/sustainability-technologies-and-the-sdgs/
Thanks
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
