Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Wordfence is blocking the updateMeta route that is used to save the data.
Please follow this guide and whitelist the routes in Wordfence:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/
I hope this helps. Looking forward to helping you.
Please check if I did it right
Screenshot: https://prnt.sc/IEOrHA-h2SoN
I’m not expert with that
Help me please!
Hello,
We would like to further debug this issue over your admin dashboard but it seems the access you shared is so limited at the moment.
Could you please elevate the access to the admin level so we can access some of the settings pages of the plugin?
We are looking forward to helping you.
Fixed
Please check if I did it right
Screenshot: https://prnt.sc/IEOrHA-h2SoN
Hello,
We are super happy that you have resolved your issue.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Please check if I did it correctly?
Screenshot: https://prnt.sc/IEOrHA-h2SoN
The problem has returned again!
Hello,
In this case, please share your WordPress admin login again so we can further check the configuration.
Looking forward to helping you on this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I checked the Wordfence Allowlisted URLs and I can confirm that this should whitelist our updateMeta API route.
I also tried creating a contributor account and the updateMeta is now working. Please refer to my video screencast in the Sensitive Data section.
Can you please try clearing your website cache and check again on your end?
If the issue persists, I suggest checking this one with WordFence to ensure that our API route is properly whitelisted.
Looking forward to helping you.
I found the same problem
I changed the plugin to iThemes Security
The problem resolved successfully.
Hello,
We are super happy that your issue is resolved.
If you have any questions in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
