Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Please check your browser console for script errors when you save your pages/posts.
If you see an error containing “updateMeta”, then your server must be blocking Rank Math’s API. Please refer to this guide to fix it: https://rankmath.com/kb/meta-data-not-saving/#firewall
Let us know how that goes.
Looking forward to helping you.
Dear Jeremy
Thank you for getting back to me and your help.
1. I Started browser console.
2. When I hit safe (trouble shooting mode, RankMath, Twenty Twenty activated, nothing else). The browser console shows this:
08:24:27.393
Error: Warning processing windowTypes: This property is deprecated global.min.js:250
a moz-extension://b7918fec-0444-4845-9fd2-8cc35c6c7954/global.min.js:250
08:24:39.714
Error: Warning processing windowTypes: This property is deprecated global.min.js:250
a moz-extension://b7918fec-0444-4845-9fd2-8cc35c6c7954/global.min.js:250
08:24:39.717
a is undefined global.min.js:250
a moz-extension://b7918fec-0444-4845-9fd2-8cc35c6c7954/global.min.js:250
apply self-hosted:2672
applySafeWithoutClone resource://gre/modules/ExtensionCommon.jsm:692
wrapPromise resource://gre/modules/ExtensionCommon.jsm:894
withLastError resource://gre/modules/ExtensionCommon.jsm:813
wrapPromise resource://gre/modules/ExtensionCommon.jsm:882
08:24:39.717
Unchecked lastError value: Error: Invalid window ID: 70 global.min.js:250
a moz-extension://b7918fec-0444-4845-9fd2-8cc35c6c7954/global.min.js:250
4. There’s nothing like ‘update meta’ mentioned.
5. I tried to solve the proble to by changing wordfence according to this page: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/. But this hasen’t help neither.
What’s the next thing to check, so I can save the SEO-Description by RankMath?
Kind regards,
Robert
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi Jaideep
Thank you for helping me. What’s your email address? I need this for the temporary login.
Kind regards,
Robert
Hello,
You can use s******@r*********** to create the login link. Please make sure to share the link here in the sensitive data section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
It’s submitted. PLease let me know if you see any other conflicts regarding the performance of RankMath or the entire webpage.
Thanks,
Robert
Hello,
I can check that the updateMeta route is returning a 510 error on your site. Please get in touch with your host and inform them about the issue. They will be able to help you resolve this.
Let us know how that goes. Looking forward to your update.
Thanks.
Thank you. I’ll lett you know as soon I do have a feedback from my host.
Kind regards,
Robert
Hello,
Let us know how it goes.
Meanwhile, if you have any questions, please feel free to ask.
We are here to assist you.
Thank you so much for your help. Ans Sorry for my late answer.
It was an issue of the host.
Everything works now.
Kind regards,
Robert
Hello,
We are glad that your issue has been resolved. Do you have any other questions or do you want us to mark this as solved?
Thank you.
Hi.
This case is absolutely solved.
Thank you,
Robert
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
