SEO Analyzer gives API Error: HTTP 403 error.

#656797
  • Resolved Kimury

    6 months, 1 week ago

    Rank Math free

    Hello,

    There are two websites on the Beget hosting server (https://beget.com/en). The SEO Analyzer gives API Error: HTTP 403 error for both websites.
    I have checked your solutions at https://rankmath.com/kb/api-http-400-error/
    1. The websites are not under maintenance.
    2. The website status gives 200.
    3. There is not API timeout.
    4. The websites are not on the local server.
    5. Maybe is the hosting server blocking some API requests from the Rank Math server? I have asked the hosting support. They have answered the 403 error is appearing when the websites send a reguest to the rankmath.com.

    Could you check this situation, please? In perhaps, the Rank Math server blocks access from the Beget hosting server at IP 5.101.156.59.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Great

    6 months, 1 week ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Kimury

    6 months, 1 week ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Kimury

    6 months, 1 week ago

    Rank Math free

    And I have noticed one more problem with Sitemap. There is no main page (ru) in the Sitemap.

    Balazs

    6 months, 1 week ago

    Hello,

    Thank you for reaching out to us. Due to international sanctions and regulatory requirements, we are currently unable to offer our services to users accessing from Russia. Your server is located in Russia, therefore it is not able to access our API endpoint.

    We truly apologize for any inconvenience this may cause you. We value all our users and hope to be able to serve you in the future, should circumstances change.

    As for the sitemap issue, that might be due to some kind of conflict with the multi-language plugin you are using. To fix it, you can manually add the missing URL, using the filter hook mentioned here: https://wordpress.org/support/topic/add-custom-url-to-sitemaps/#post-14550276

    Hope that helps.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘SEO Analyzer gives API Error: HTTP 403 error.’ is closed to new replies.