Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
Hello,
It seems like you are using the easy mode of Rank Math. Some options are only available in the Advanced mode. Please follow this guide to switch to the advanced mode: https://rankmath.com/kb/switch-from-easy-to-advanced-mode/
Once done, you will be able to see the Database Tools tab and the Rebuild Index option.
Hope this helps. Let us know if you need any other assistance.
Thank u again. I have switched to advanced mode and clicked on re-build index. i received the following message. (screenshot) how much should I wait before going through the next steps?
https://ibb.co/ZV6Tvtb
Hello,
The process will be completed in the background, you can start following other steps right away.
Let us know how that goes. Looking forward to your update.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
