SEO Analysis will not activate - Support

Resolved Colby
3 years, 10 months ago

Rank Math free
I have a fresh installation of Rank Math on my website, but it will not activate the SEO Analysis.

I click on “SEO Analysis”, and it shows a link: “Analyze your site by linking your Rank Math account.”
I click that, and it takes me to the dashboard with the following message: “The plugin is currently not activated, click on the button below to login or register for FREE using your Google account, Facebook account or your email account.”
I click the “Activate Now” button, which takes me to a RankMath page asking me to confirm the activation and select “OK”.
Then it takes me right back the dashboard with the “Activate Now” button.

Any insight as to what is going on?
- This topic was modified 3 years, 10 months ago by Colby.

Viewing 9 replies - 1 through 9 (of 9 total)

Michael Davis
3 years, 10 months ago

Rank Math pro

Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Please let us know if you find the culprit.

Only the site admin would know and your users won’t be affected by this troubleshooting.

Looking forward to helping you.

Colby
3 years, 10 months ago

Rank Math free

I tried using the troubleshooter and it still didn’t activate. I have also added a /phpinfo.php page for more information.

Michael Davis
3 years, 10 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Colby
3 years, 10 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Alberto
3 years, 10 months ago

Rank Math business

Hello,

I have checked your website and it seems something is blocking the Rank Math callbacks to the WordPress Rest API. I think it could be
iThemes Security plugin. Could you try it?

Looking forward to help you.

Colby
3 years, 10 months ago

Rank Math free

It still doesn’t work when I disable the iThemes Security Plugin.

Pratik
3 years, 10 months ago

Hello,

It looks like the base64_decode() function is not working on your site, it simply fails silently, which is causing an issue in the registration process. Please get in touch with your hosting provider and ask them to enable it for your site. Having it disabled may cause issues not only in Rank Math but other products as well because this is a widely-used function.

Hope that helps.
Colby Wright
3 years, 10 months ago

Rank Math free
I spoke with my hosting provider and they had me add this code to the website:
```
<?php
$function_name = "base64_decode";
if ( function_exists($function_name) ) {
echo "$function_name is enabled";
}
else {
echo "$function_name is not enabled";
}
?>
```
It still doesn’t work.
- This reply was modified 3 years, 10 months ago by Colby Wright.
Michael Davis
3 years, 10 months ago

Rank Math pro

Hello,

Thank you for the follow up.

The code provided seems to be only a check if the function exists. Did they confirm to have turned the function enabled ?

Looking forward to helping you. Thank you.

RankBot
3 years, 9 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘SEO Analysis will not activate’ is closed to new replies.