SEO Analysis – Service Unavailable – 503

  • Hello,

    I am getting the following error whenever I try to access my SEO Analysis.

    Service Unavailable
    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Please can you advise?

    • This topic was modified 2 weeks, 4 days ago by  Maddi.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This issue could be stemming from outdated SEO data in your database. Please login to your database and delete the “rankmath_seo_analysis_results” entry from your options table. This should then fix the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hello,

    Sorry, I don’t know how to access my database?

    Please advise.

    Thank you.

    Hi Maddi,

    Thanks for getting back to us.

    Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section so that we can help further.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Maddi,

    Thanks for getting back to us.

    It is not possible to access your database from the admin UI since it is blocked, would you mind sharing some access to your hosting dashboard so that we can check this further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Maddi,

    The login is from a new location, please send me the verification code sent to your email from Cloudways.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Maddi,

    Thanks for writing back.

    Please share the new code so that we can check this for you.

    Thank you.

    Hello,

    236550

    • This reply was modified 1 week, 4 days ago by  Maddi.

    Hello,

    Thanks for getting back to us.

    I have accessed your database and modified the wp-options entry.
    Please refresh the SEO analysis page and also flush your cache and the page will work normally.

    Let us know how this goes. Thank you.

    Thank you so much.

    Sorry, my lack of knowledge made that trickier!

    Many thanks,

    Maddi

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

The ticket ‘SEO Analysis – Service Unavailable – 503’ is closed to new replies.