SEO Analysis HTTP 500 Error

  • Hi there :),

    We are running a Multisite.
    Since the Last Update we cannot run the SEO Analysis.
    On one of the Websites.
    We always get an Error 500
    I hope you guys can help me with this.

    Kind Regards
    Gregor.

    • This topic was modified 3 months, 2 weeks ago by  Gregor Cesal.
Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have identified the cause of this and fixed this internally, we will be releasing an update to address this soon.

    We regret any inconvenience caused. Thank you.

    ​​​​​​​

    Hi Michael :),
    Ive seen that you have rolled out an Update ive installed it.
    And the Error still exists 🙁

    Kind Regards
    Gregor

    Hi Gregor,

    We are really sorry about this but the logins you provided are not letting us access the plugins page. We cannot install or deactivate a plugin.

    Can you please hook us up with some super admin access so we can check where the issue is coming from?

    Hi Todd :),
    Sure thing ive granted you Super-Admin now 🙂
    I already want to say thanks for your outstanding help 🙂

    Kind Regards
    Gregor.

    Hi there,

    Thanks for the follow up.

    I have been able to reproduce the error on the page, would you mind sharing some FTP access as well on the sensitive data section so that we can enable debugging to be able to diagnose what is causing the errors?

    I am looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Michael 🙂

    Thanks for your anwser 🙂
    ive added the FTP und MYSQL datas 🙂

    Kind Regards
    Gregor.

    Hi,

    After enabling the WP_DEBUG option, I got Memory exhausted error in the SEO Analysis page. So you’ll have to contact your hosting provider and ask them to increase the memory limit.

    Also, you are not using the latest version of WP. Your WP version is 4.9, although this is not the cause of the problem but it is recommended to use the latest version. Your plugins are also outdated and 53 plugins are active on your site.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hi Todd,

    First of all Thanks for your Anwser.

    The Strange Part is that the Analysis works perfectly on other Sites of the Multisite where are some more Plugins activated.
    Ive updated WordPress also to the latest version right now

    About Increasing Memory Limit can i do that on my own in WP-Config or does the hoster need to do this?
    Edit: If it helps i can give you access to another site where it works.
    Kind Regards
    Gregor.

    • This reply was modified 3 months, 2 weeks ago by  Gregor Cesal.

    Hi again,
    Just to want to update you guys ive tried to disable all other plugins but it isnt working on this one site 🙁

    Kind regards
    Gregor.

    Hi there,

    Thanks for getting in touch.

    You will need to get in touch with your host to increase the memory assigned to your site.

    I hope this info helps. Thank you.

    Hi Michael,
    I dont know what happend.
    But it works again
    I thought you made something^^

    Kind Regards
    Gregor.

    Hi Gregor,

    Thanks for the follow up.

    I am glad that this is now working smoothly 🙂

    Feel free to contact us should any other issues come up.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

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