SEO ANALYSIS GIVES ME 404 ERROR PAGE

#10669
  • Resolved Andy Burton

    5 years, 5 months ago

    Rank Math free

    Hi, I have recently been recommended RankMath for my SEO anaylsis. I downloaded it yesterday and everything was working well. After a couple of hours I developed a problem. When clicking on SEO analysis it no longer went away to analyse my website, instead it returned an “error 404” and redirected me to my homepage.

    When looking in the 404 monitor I can see that URI reports wp-admin/admin.php on each occasion that it falls over.

    I am not sure how to proceed or what I have done to create the error in the first instance. Any help would be very much appreciated.

    Regards

    Andy

    • This topic was modified 5 years, 5 months ago by Andy Burton.
    • This topic was modified 5 years, 5 months ago by Andy Burton.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Andy Burton

    5 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We have come across this issue before and it only seems to affect a number of sites. I have just logged in to your site and deleted the “rankmath_seo_analysis_results” entry from your wp_options table via the WP phpMyAdmin plugin. This should now fix the issue.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Andy Burton

    5 years, 5 months ago

    Rank Math free

    Hi Michael,

    Thank you for your response. I can confirm that the issue is resolved and this ticket is now closed.

    Thank you.

    Andy Burton

    5 years, 5 months ago

    Rank Math free

    Hi Michael,

    the fix you did corrected the issue but only for an hour or so, the same problem is occurring again.

    Could you please take another look?

    Regards

    Andy

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Andy,

    Thank you for the follow up.

    I would be happy to take another look. Please create a new access token and share some FTP access as well so that I can check your error log for causes of this issue.

    We are looking forward to helping you. Thank you.

    Andy Burton

    5 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Andy Burton

    5 years, 5 months ago

    Rank Math free

    I think the above is what you are looking for, if you require anything else, please let me know.

    Regards

    Andy

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Andy,

    Could you please take a look at the sensitive data section?

    Apologies for the inconvenience caused.

    Andy Burton

    5 years, 5 months ago

    Rank Math free

    did you save my original Config file?

    I have had to get in contact with my local IT man to gain access to the site. I am reluctant to you let you back in as it has cost me to rectify the situation.

    I am not convinced that the new config file created will not generate problems going forward.

    Michael Davis

    5 years, 5 months ago

    Rank Math pro

    Hi Andy,

    Thanks for the follow up.

    I am glad that you were able to rectify this. I was able to collect some configuration data which I am now using to investigate this on my end.

    I will have an update for you in a short while.

    Thank you.

    RankBot

    5 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘SEO ANALYSIS GIVES ME 404 ERROR PAGE’ is closed to new replies.