Hello,
Seems like your server is blocking requests to our IP. Can you please ask your web hosting provider to whitelist our IP?
104.20.193.153
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you, I have add your IP address to the whitelist. Can you double check for me at your end please? Thank you.
Hello,
Thank you for contacting Rank Math today.
We are checking this and we will be in touch in a short while.
Looking forward to helping you. Thank you.
Thank you for your reply, looks like it’s still not working. can you please look into the problem for me asap? Thank you.
Hi,
Please edit the following plugin file:
/includes/modules/seo-analysis/class-seo-analyzer.php`
Then, change the following line (line number 358):
$request = wp_remote_get( $api_url, [ 'timeout' => 20 ] );
Increas the timeout value to 60:
$request = wp_remote_get( $api_url, [ 'timeout' => 60 ] );
The SEO analysis should start working as expected.
Or, you could also use the online version of the tool which is just as good:
https://rankmath.com/tools/seo-analyzer/
Looking forward to helping you. Thank you.
Thank you Todd, I have changed the timer to 60. however, it’s still not working. can you please check something at your end for me asap. Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
all done, I have edit the sensitive data with WP login. Please check it for me asap. Thanks.
Hello,
I have just checked it and the SEO Analysis is now working in your site as you can see in the screencast I attached to the Sensitive Data. Could you check it?
Looking forward to help you.
Yes, its work now. Thank you very much.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
