Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Rank Math uses an external script for that snapshot (thum.io) and they usually update screenshots after a couple of weeks thus, it could be that the snapshot is still being cached.
You can clear the SEO Analysis cache by going to Rank Math > Status & Tools > Database Tools > Clear SEO Analysis
Once done, clear the website and browser cache and re-run the SEO Analysis.
I hope this helps.
Thank you.
Thank you
Unfortunately, it didn’t help…
Hello,
The mobile snapshot in the SEO Analysis is cached from the service that we use to show those images, so there’s nothing we can do from our side.
That screenshot is only updated when the cache on the service runs out, and it usually happens after a week or so.
You can however use a different tool like the Mobile-Friendly Test from Google to see your website’s mobile snapshot.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.