Hello Milan,
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
It appears your web server is blocking access to our API.
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
If it doesn’t work, please share your domain name so we can check from our end.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hey, my problem not solved yet.
Hello,
Did you whitelist our IP and user-agent as we asked? If you are not sure, you can ask your web host to do it for you.
My web hoster said the IP address 134.90.148.98 is already whitelisted on the server
Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
From log into my site, what yourl going to change?
Hello,
Thank you for contacting Rank Math today.
It looks like this is a known issue that our developers are currently working on and you can expect an update to address this soon. At the moment we recommend deactivating the SEO analysis module on sites where it is reporting this error.
This will not affect other Rank Math functionality.
We regret the inconvenience caused. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
