seo

#636763
  • Resolved Kem
    Rank Math pro
    Content AI Starter

    I jut bought your product and I have added RrankMath plugin but I don’t think I have completed everything. I need help. Please, thanks. Purchase email address is k**********@g********

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    Looks like you have multiple accounts, we can help merge the two accounts – just let us know which email you’d like to be your main email.

    Regarding the SEO issue you’re having, can you please explain what the problem is? If you need help upgrading to Rank Math PRO, you can follow this guide: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Thank you for choosing Rank Math

    Kem
    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Our email support is only used for account-related issues and inquiries so if you are having issues with the plugin or your website, we suggest doing it here instead.

    For us to install the plugin on your website, we also need access to your WordPress dashboard.

    Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘seo’ is closed to new replies.